The Questions We Hear Every Day
Most account questions land in three areas: how to get money in, how to pull winnings out, and what happens when something doesn't work. We built this page around real support tickets from Dhaka, Chittagong and Sylhet so you see the answers before you need to ask. Account registration takes your mobile number and a four-digit PIN you choose—no extra documents unless
you request a withdrawal over the threshold our payment processor sets. Deposits through bKash, Nagad or Rocket appear in your wallet as soon as the transaction confirms on their end, usually under ninety seconds. Withdrawals need a quick verification step: we send an OTP to your registered mobile, you enter it, and the payout request moves to our finance queue. Most withdrawals
clear within a few hours during business days; weekend requests process Monday morning. If a deposit doesn't show, check the transaction ID in your mobile wallet first—it tells us which ledger entry to trace. Support handles the rest through live chat or the ticket system, and we keep the conversation in English so there's no translation delay. The FAQ below covers the
five workflows we see most often, written the way we'd explain them over chat.
- bKash
- Nagad
- Rocket